An Interview with Joe Davies and Scott Goren of Onsite Innovations
Recently I had the pleasure of interviewing Joe and Scott. What struck me in our conversation was the passion they both exuded – it was palpable! Passion not only for employees of the organization but their clients too. Employee and client success is paramount and it was very evident to me that their culture is conducive to the success of all parties involved. It really came across just how genuine and sincere the organization is and how much they deeply care about people. I found their passion and dedication to their core values very refreshing. I hope you enjoy this interview as much as I enjoyed our conversation. - LJ
Scott Goren – Director of Operations
Joe Davies – Regional Manager, Athletic Training Division
Can you tell me a little about Onsite Innovations?
Scott: We put occupational health clinics onsite at large corporations in industries that range from Aerospace to Publishing. These clinics have an onsite Athletic Trainer, Nurse Practitioner, RN, and/or a Physical Therapist. There are three divisions – Athletic Training, EMT, and Mid-level practitioner (NP, PA, RN). Joe heads up our early intervention program where the focus is ergonomics and proactive services. This division is primarily made up of Athletic Trainers and Physical Therapists.
What separates you from the competition?
Scott: Definitely our people. We have top-notch employees who are incredibly innovative and engaging. They have a huge appetite for learning and owning their craft. And as an organization, we just support, support, support. We are experts in our field and build our people to become experts themselves. We also provide service and support better than any other organization out there. I can say that with confidence.
So what are your specific roles at the organization? Background and Education?
Scott: I'm the Director of Operations for the organization. I have a Bachelor's in Finance and Accounting and actually started off in the auditing world. I joined Onsite Innovations seven years ago when it was a very small company. I was able to help build the organization through processes and procedures. These processes are what have enabled us to expand on scope and size without missing a beat to become the large-scale organization we are today.
Joe: I would also add that Scott builds up the people and practioners. That has really fueled growth as well. As far as my education and background, I have a dual Bachelor's in Athletic Training and Health Education, as well as a Master's in Education and Health. I spent seven years in a high school setting where I taught Health and was the Athletic Trainer for the school. I also spent three years as an Athletic Trainer for a US Women's National Team. I got to travel and work with them a lot, then an opportunity at Onsite Innovations presented itself and I made the switch.
I've been in the industrial setting now for almost four years. I have a lot of other work and hobby-related certifications. I have been an EMT for 16 years and a volunteer fireman for even longer. I guess you could say I have a service-based personality. I am one of the Division Managers and am responsible for the clinic and all of its employees at one of our sites in Binghamton, NY. There are six Division Managers that are responsible for a region. We work with, coach, and support other Athletic Trainers. It's a neat model, Athletic Trainers supporting other Athletic Trainers.
Based on my background and hobbies, it’s a perfect role for me. I never would have expected that after college I would end up in the industrial field; It wasn’t anywhere on my radar. But life evolves you start to see what truly matters. My role and the impact that the organization is able to have is incredibly meaningful and rewarding.
What does an average day look like for you?
Joe: For the most part our days are pretty structured, which is one of the awesome benefits of the industrial setting. Most days we are spending the majority of our time out on the floor. We do a lot of proactive engagement with employees and relationship building. We are looking at things from a safety standpoint, definitely from an ergonomics standpoint, and also bringing a wellness component out onto the floor to establish early intervention if something does happen. Relationship building helps the client employees become comfortable with coming to us and letting us provide the care for them that they need.
Other days we have program planning meetings. Sometimes you will have an agenda set for the day and then there's an event that happens so you need to be flexible, adapt, and adjust. It keeps you on your toes because not every day is the same. There’s a routine for the week but every day has some flexibility and variability within it. It keeps it interesting and it's many things, but boring is not one of them.
How many employees do you work with?
Joe: My site has 550 employees but one of our smaller sites has 180.
Scott: We have sites that are as big as 30,000 employees.
What's your favorite part of the job?
Joe: Honestly, it's the people that I work with. From both the Onsite Innovations perspective as well as the client perspective. At Onsite Innovations, we have a lot of great Athletic Trainers to work with. But it's not just the Athletic Trainers, it’s also the support staff, our HR personnel, and other operations and our account managers. They are just really good people that are genuinely interested in everybody being individually successful because then collectively we are that much more successful as a company. Our management team empowers us and leverages people who are subject area experts. Our management team also encourages us to develop our personal interests and if there is a way to incorporate that into the program, we do.
Our clients are also amazing. We have partnered with organizations who want to champion positive change at their site. It's not a matter of “What can you do for us?”, it’s “How can you help us? What can we do together to affect positive change and make the worksite that much better?” Sometimes we step into a place where the culture is amazing and things are taken to the next level. Other times there may be a place where the culture isn’t as healthy so we work closely with the site to improve the culture and they embrace it. We have clients across six different industries and span Fortune 500 and 1000 companies. When you can take a step back and know that you have had a positive impact on a grand scale, it's just incredibly rewarding.
How long have you been using SportsWareOnLine for your injury tracking?
Scott: We've been using SportsWareOnLine for probably about four or five years now. We first heard about it from one of our employees who had used it previously. We were looking for an electronic medical records system that would allow us to bring our sites together and have better access from a reporting and quality assurance standpoint. We looked at a couple of systems and SportsWare really met our needs from a configurability standpoint. It has great reporting capability and is easy to use. Joe is our SportsWear champion inside the organization.
JOE: We are utilizing SportsWare at between 90-100 sites. It makes things SO much easier. Everyone is able to login and see the same information. For example, we might have one Athletic Trainer covering four sites. Regardless of which location they are at, as long as they have access to the web, they are ready to roll. And with that, we can expand or narrow down the accessibility of that specific Athletic Trainer based on what their role is. We really only want them to see and utilize the sites they're responsible for. But for managers, we want to allow access to information for all of the sites they oversee. And even within that, you can filter it down to control what you're seeing, so you're not overwhelmed by information. It’s great to have access to the data you need at the tips of your fingers at the click of a button.
How were you tracking injuries and treatments before you got SportsWear?
Joe: We were using multiple systems on an ad-hoc basis. It wasn't uniform at all and typically varied from site to site.
How has using SportsWare at your various sites impacted your job?
Joe: Being a process-based company in a numbers-based world is challenging at times. No matter how good of a job we think, or that the client thinks we're doing, at some point it's going to come down to numbers. Because SportsWear has highly configurable reporting features, it allows us to pull both multiple and broad datasets, as well as very specific and focused ones. If we have multiple sites for one client, we can track and look not only at a specific job site, but even a specific job function within that site. Or we can back it out and look at a national trend for the sites we have practitioners at. It allows us to give site by site data that is very meaningful to those individual sites. But if they have a higher level of a corporate oversight, we can report on a national stage information that's relevant to the audience. It also helps us show our clients where they're getting their return on investment for our services.
What do you find to be the most helpful features in SportsWare?
Joe: I would have to say it's the highly configurable reporting and tracking format.
What has your experience been with our customer and technical support?
It has been fantastic. Sue O'Neil is our primary point of contact and she's just absolutely amazing to work with. I don't love having to call her, but I love calling and talking to her when I have to. Even when Sue is not available, Chris is very knowledgeable and helpful. The screen-sharing tool they use is great for helping us troubleshoot things we have questions about. And sometimes there is the above and beyond. Perhaps there's something that we may have not done correctly or need help with. Through Sue’s advocation to the engineers, the problem gets solved.
Is there anything else you'd like our readers to know about Onsite Innovations or your industry in general?
Joe: I just think in general the industrial setting is a far more rewarding and challenging environment to work in than I personally would've ever imagined. And I think Scott shares my sentiment. He started out in a career in finance, but came to work for Onsite Innovations and loves it. His dad is actually the one who founded this company 20 years ago. And as recently as four years ago, we were very small. The Athletic Training division had four Athletic Trainers. Scott had only been there about a year at that point. Now, just this division has grown to over 40 practitioners and is not really showing too many signs of slowing down.
It’s exciting to be part of a family-based company that treats you as part of their family. They are really invested and interested in the employees. That's how we realize success. If our practitioners are successful, then we as a company are successful. Our growth is because of our quality business partnerships. We don't enter into business lightly; We want someone to be a good partner with us. It comes down to the quality of the people that we hire and finding the right employee for the right environment. And as Scott said, it's supporting the heck out of them. We have a multiple tiered system. We take people who are very experienced in a role and are subject area experts and have them mentor other Athletic Trainers who are less experienced. This really helps support employees and get them up to speed quickly.
For more information on Onsite Innovations, visit them on the web at: www.onsite-innovations.com